FAQ

To place an order on our website, simply browse through our selection of products and add the items you wish to purchase to your shopping cart. Once you’re ready to check out, click on the cart icon and proceed to the checkout page. Enter your shipping and payment information, and then submit your order.

Once you have placed your order, you will receive a confirmation email containing your order number. You can use this number to track your order on our website by going to the “Order Status” page. You will also receive updates on the status of your order via email.

Yep! On any page where we ask you to enter your address, phone number, or credit card information, we use secure socket layer (SSL) to encrypt the communication.

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 PM will not be shipped out until the next business day. If you order after 11 PM on a Friday, your order will likely be shipped out on the following Monday.

We accept a variety of payment methods, including MPESA, credit/debit cards, PayPal, and bank transfers.

Delivery fee is variable depending on your delivery address, you will see the charges on your checkout page.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it can no longer be changed or canceled.

If you are not satisfied with your purchase, you may return the item(s) within 30 days of receipt for a refund or exchange. Please contact us for more information on our return policy and procedures.

We offer a standard shipping for all domestic orders and expedited shipping for an additional fee. We also ship internationally, but please note that additional customs and import duties may apply. Our estimated delivery time is within 5-7 working days for domestic orders, and 10-15 working days for international orders

If you have any questions or concerns, you can contact our customer service team by email or phone during our business hours. Our contact information can be found on the “Contact Us” page on our website.